CXHyve

Outsourcing customer support to a third-party provider has become increasingly popular among businesses, and for good reason. By outsourcing customer support to us, companies can save time and money while improving the overall customer experience.
Our team of experienced professionals is dedicated to providing top-notch customer service, handling inquiries and complaints with efficiency and empathy. We understand that every interaction with a customer is an opportunity to build trust and loyalty, which is why we prioritize communication skills and training for our staff.

By outsourcing, companies can reduce their expenses in areas such as labor and infrastructure. For example, outsourcing customer service to a call center in another country where wages are lower can significantly reduce labor costs. Moreover, by outsourcing, a company may not have to invest in expensive equipment or technology required for certain operations.

In conclusion, the cost-effectiveness of outsourcing is undeniable. By delegating certain tasks to external companies or contractors that specialize in those areas, businesses can save money while still maintaining high-quality services/products.

We are !!

CXHyve is a Call Center start up in Tbilisi with a focus on Exceptional Customer Service and creating customer value. CXHyve prides itself in being new and fresh in the market to change for the better the way customer service should be. We search for team members who will support an exciting startup expanding into European, Middle East and Asian markets.

We are looking for people who love to help people!
Our current role we are hiring for is to help new mothers find the best products for young children. The website of the products is available globally.

The company we are supporting is the 1st and largest online shopping site in the Middle East for mothers, baby and children.

Daily activities of the job:

Answer Calls, Emails, Chats from customers who would like to purchase a product from the website

Help new mothers compare products on the website to help them know what is the best product for them

Support with customer inquiries and raise service requests if they have any issues with the product

Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

Keep up to date on website products to best support customer

Qualifications we are looking for:

Preferred: Mothers who have young children and love to help other mothers with baby and children products!

Must be able to speak English as the customers will be English speaking.

Verbal communication
Phone skills
Listening
Data entry skills
reporting
Customer focus
Customer service (CSAT and NPS)
Attention to detail
Professionalism
Multi-tasking

Education, Experience, and Licensing Requirements:
Having own laptop/pc is a must
Strong internet connection is a must
Previous customer service experience, especially in particular industry will be an advantage.
Fluent English level is a must
Arabic language knowledge will be a huge advantage but not require

What we offer:
Monthly salary 800 GEL net + Bonus up to 300 GEL net
Medical insurance
5-day work week
Possibility for career growth
Work from home team

If you are interested in vacancy, please send CV on email [email protected] by writing job title in subject section.

Deadline for position 09/15/2022

We wish you best of luck during the interview!