Dataplex SA

Dataplex's growth strategy is aligned with the UN Sustainable Development Goals, with continuous improvements in all processes.

Our Network Operation Center supports our customers' infrastructures, ensuring the uninterrupted and secure operation of their network infrastructures.

Dataplex engineers hold numerous certifications, which significantly contribute to the continuous improvement of the services provided.

Today we have a comprehensive CRM that tracks customer requests and engineers manage the requests, based on our customer service strategy.

This approach is based on KPIs that emerge from the examination of our customers' and workers' needs. A help desk KPI, also known as a service desk KPI, is a performance metric focused on our company's customer support and service operations.

These KPIs cover critical data that directly affect customers, such as first response times, problem resolution rates, and satisfaction levels.

Our clients come from a variety of industries; thus, their needs necessitate a variety of . Each project has a unique timeline for completion that is determined by the infrastructure, client requirements, and technological advancements.

Due to this, schedules are a crucial tool for keeping track of infrastructure and new needs. Take a look at the development of various solutions that address and in the timeline of a project from the shipping industry.