Keywords Studios

When people casually drop feedback like this into the timeline... 💙

58% of players say they would quit a game because of poor support.

That’s the headline finding from Helpshift’s new report, The State of Player Disengagement. Based on a survey of 500 active gamers, it looks at the moments that push players away, from slow support and out-of-game resolution to toxicity, AI, and community.

Read the full report here:

Report | The State of Player Disengagement Report | The State of Player Disengagement shared by Sarah Perrochat

We're excited to be back at the 2026 External Development Summit in Vancouver - this time as a Gold Sponsor!

We’ll be sharing our latest service insights for game developers, along with external development stories shaped by the changing technology landscape.

Save the date and book a meeting with our team on the ground: https://www.keywordsstudios.com/en/about-us/news-events/events/xds-2026/?utm_source=facebook&utm_medium=organic_social&utm_campaign=events

Our QA and Localization teams are still in Kraków for Game Quality Forum. Come and say hi to 👋

🔹 Dominick Kelly, Localization Technology Solutions Director
🔹 Rachel Ali, Client Engagement Director, Localization
🔹 Michał Niechciał, FQA Project Manager
🔹 Davide Solbiati, Solutions Manager