Reshetcall

Reshetcall https://reshetcall.co.il, a cloud contact center technology provider based in Matam, Haifa, is looking for two Senior Support Engineers to join our growing support team and manage all technical issues raised by the customers.

Must-have

- 3+ years of experience in large-scale helpdesk departments or customer support for complex software products.
- Excellent customer-oriented individual, strong problem-solving and troubleshooting skills.
- Having the ability to research, diagnose and resolve technical issues while paying high atteṇtion to d̦etails.
- Experience in handling customer issues and crises in a production environment.
- Experience in working with international customers.
- Independent, responsible result driven team player.
- The ability to work under pressure, meet deadline and prioritise workload.
- Capable of defining and maintaining test procedures, test plans and bug tracking.
- Strong computer systems, networks and security knowledge.
- Proficient in Windows, Mac, and Linux.
- Excellent written and verbal communication skills both in Hebrew and English (other languages are a plus).

Advantages

- Knowledge in VoIP technology / systems and software for office and call center usage.
- Experience in managing high profile accounts / customers.
- Hands-on experience with:
- Virtualization and/or Cloud based Environments (AWS/Azure/GC)
- Network Firewalls and connectivity Troubleshooting.
- Knowledge in HTML/CSS;
- Relational Databases (such as PostgreSQL and MySQL)

Responsibilities

- Handle customers’ technical issues;
- Provide support, including procedural documentation and relevant reports.
- Follow diagrams and written instructions to repair a fault or set up a system.
- Support the roll-out of new versions of a product including QA testing.
- Set up new users' accounts and profiles and deal with password issues.
- Respond within agreed time limits to call-outs.
- Work continuously on a task until completion.
- Prioritise and manage a bunch of open cases at one time.
- Rapidly establish good working relationships with customers, support team and software developers.
- It may also be necessary to travel to our international clients (to the USA and Europe) and work on-site several times a year.

Please send your CV to [email protected]

בית - רשתקול מערכות טלפוניה בענן דע יותר תכל'ס מה אנחנו עושים בשבילך אנחנו פשוט מקדמים אותך לתקשורת עסקית חוצת גבולות וטכנולוגיה! טכנולוגיית ענן מחוללת שינוי! אנחנו ב-RESHETCALL עוסק....

Reshetcall https://reshetcall.co.il/ is an Israeli contact center technology company based and founded in Matam Scientific Industries Center, Haifa in 2014.

The company helps its clients maintain excellent customer service and gain greater control over customer relations by setting up smart and flexible cloud contact center software.

In the last four years the company has become the leading contact center technology provider in Israel having gained a huge number of all-size companies including widely-recognised international ones such as Payoneer, Holmes Place and Wobi as its clients.

To see a demo and get a personal price quote please contact +972-722-772-277, [email protected] or leave your details in the messenger.

בית - רשתקול מערכות טלפוניה בענן דע יותר תכל'ס מה אנחנו עושים בשבילך אנחנו פשוט מקדמים אותך לתקשורת עסקית חוצת גבולות וטכנולוגיה! טכנולוגיית ענן מחוללת שינוי! אנחנו ב-RESHETCALL עוסק....