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Effortless Remote Video Assistance for Contact Centers and Field Services powered by Computer Vision

15/09/2025

A leading American consumer goods company recently deflected nearly 150,000 calls from its contact center.

How? 🤖📞 By using visual AI agents to automate product recall management.

Instead of overwhelming agents with repetitive, process-heavy calls, visual AI handled the process end-to-end.

The result? Saving time, cutting costs, and delivering a smoother customer experience.

Read the full story here 👉 https://hubs.ly/Q03JgwMY0

27/08/2025

The rules of connectivity have changed.

Telcos have already won the race to the home. Now the battleground is keeping customers there with seamless, secure, and reliable experiences.

In this on-demand expert roundtable, industry leaders unpack:
✅ Why the first 90 days matter most
✅ The hidden cost of invisible failures
✅ How Visual Agentic AI is redefining connectivity guarantees

If you’re driving CX, field performance, or digital transformation, this is one conversation you don’t want to miss.

👉 Watch now: https://hubs.ly/Q03FMJPC0

26/08/2025

Low first-call resolution, repeat service visits, and frustrated customers are often caused by one simple problem: the “visual gap.”

When your agents can’t see what the customer sees, they’re just guessing.

So if your customer support metrics are stuck ⚠️ watch this Webinar Recap on the power of visual agentic AI - with Metrigy and Gavin Frank.

In the Webinar, you will discover more about:
What agentic AI really is
The “crawl, walk, run” framework
Watch a jaw-dropping demo
The end of expensive “truck rolls”

Watch here ▶️ https://hubs.ly/Q03FszYv0

Photos from TechSee's post 13/08/2025

Full-home Connectivity is no longer a feature, it's the frontline.

In 2025, telecom providers face a stark reality:
Customers aren’t churning because of speed or price. They’re leaving because the connection doesn't consistently work, everywhere, all the time.

But we don't need to tell you that the experience gap is growing; it’s eating your margins.

Tools like Visual Agentic AI are redefining how providers deliver support, turning churn risks into loyalty drivers and truck rolls into digital resolutions.

📘 Read the full blog: Why Connectivity Experience Will Define Your Success in Telecom
👉 https://hubs.ly/Q03CvSv80

31/07/2025

Viessmann just showed how support can be both smarter and more scalable.

By integrating real-time visual assistance with TechSee, their tech team isn’t just fixing issues faster, they’re empowering installers, reducing escalations, and avoiding unnecessary site visits.

The big takeaways?
📌 Seeing the problem beats describing it. Every time.
📌 Techs get the help they need, when they need it, no waiting, no wasted trips.
📌 And with the success in the UK, they scaled it across 6 countries.

This isn’t just a support upgrade, it’s a new standard for how field service should work.

👉 Full story via Installer Online: https://hubs.ly/Q03zzbM10

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