Servicefriend

Today, at the MWC in Barcelona, Google, Inc. has just announced its partnership with Servicefriend in its quest to spread Rich Communication Services (RCS) to the masses. Servicefriend will be making Google’s messaging protocol available to all its clients, and, thus, allowing millions of consumers a seamless
experience via their preferred communication channel.

At the MWC, Globe Telecom (Singtel Group), one of Servicefriend's clients, will be demonstrating the world's first implementation of the new protocol powered by the Servicefriend Hybrid AI technology. Globe Telecom will be allowing their subscribers to receive "Hybrid Concierge" services via the new protocol such as:
Airport lounge access
Travel planning and custom itineraries
Dining reservation and culinary experiences
Access to live events
Creative gifting services
Personal shopping
Fitness and lifestyle (spa, wellness and personal trainer)
Reminder service

As Featured at the MWC, Servicefriend is Participating in a Joint Expansion of the Google RCS Messaging Platform BARCELONA, Spain, Feb. 27, 2018 /PRNewswire/ -- Servicefriend, a young company, specializing in disruptive innovation, that enables brands to deliver consistently excellent messaging experience at scale, is joining Google's Early Access Program for RCS (Rich Communications Services) business messagi...

Gartner: Servicefriend - among the world's most promising Israeli startups

Inspiring morning with David Marcus and the Facebook team Ido Arad David Saidon

Check out our recent interview with Ido Arad on Servicefriend's Hybrid Bot Architecture

http://www.banklesstimes.com/2017/06/26/servicefriend-creating-a-better-customer-experience-with-hybrid-bot-model/

Servicefriend creating a better customer experience with hybrid bot model While we are not yet at the point where bots can adequately manage the customer service experience by themselves, an Israeli company has found early success through the use of a model which may ver…