Germin8

If you as a business leader had a direct line with your customers 24×7 what would you ask?

Customers (and other stakeholders like employees) are constantly sharing feedback with companies about their experience with them in emails, chats, calls, surveys and in social media. This feedback contains a wealth of insights that can make the experience more joyful for the customer (and hence rewarding in the long term for the company).

The challenge is that this feedback is very dynamic, huge in volume, spread across many internal sources like emails, chats, calls and surveys and external sources like social media, forums and blogs. This challenge is further exacerbated by the fact that it is in different languages, multiple media types and is often poorly structured. It is not humanly possible to read all this feedback, much less make sense of it and derive insights.

This is precisely the challenge that Joyful Listen wants to solve.

For Joyful Listen to be truly useful, we recognized that it should be possible for users to talk directly with their data in natural language without having to plot charts and do complex mathematical calculations themselves.

Read the Full Blog Post here: https://www.germin8.com/blog/if-you-as-a-business-leader-had-a-direct-line-with-your-customers-24x7-what-would-you-ask/

One’s purpose in life should not be just to make money or save costs, but something grander. Life is for thriving, not just surviving. It is to love and procreate, to create and discover—in short, to do things that bring Joy.

Even companies, whose explicit reason for existence is to make money, must balance the long term with the short term. Modern long-term success metrics like Net Promoter Score (NPS), Customer Effort Score (CES), Employee NPS, and employee fulfilment are, at their core, metrics that measure Joy.

And yet, when it comes to AI strategies, most companies default to measuring success with metrics like cost savings and efficiency gains.

Read the full Blog post here: https://www.germin8.com/blog/is-your-ai-strategy-missing-its-most-important-metric/

Our strength lies in our unity. Celebrating Independence Day with the best team ever!

Spotlight on our Q1 R&R winners - 13 brilliant minds who delivered top notch quality and excelled in their work. We also owe a huge thanks to our HR, Customer Success, Finance and Events teams for making these R&R awards a success!

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Spotlight on our Q1 R&R winners - 13 brilliant minds who delivered top notch quality and excelled in their work. We also owe a huge thanks to our HR, Customer Success, Finance and Events teams for making these R&R awards a success!

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To adopt the changes in quick commerce in the right stride, these industries should level up their CX strategies with faster TAT, better closure rates and efficient processes. Which other industries should enhance their customer care services? Let us know in the comments below!