LTTRBX

A little Wednesday Wiz and an Inspirational Quote by Joe Girard, sent to you by our LTTRBX team!

The term Customer Engagement has been used interchangeably with the term Customer Service due to the rise of social media. This is because, today, in order to promise effective delivery of service to your clients, you have to talk to, relate to, and engage with them on a ‘conversational level’. Social media is what drives customer engagement today, it not only provides apt tools for branding your business, but ensures that a long lasting community is built. By having platforms like Twitter and Facebook at your fingertips, engaging with your customers has never been easier, or more convenient!
Another way that increases customer engagement is to get your clients talking about you! Use marketing strategies to get customers to intentionally or even unintentionally build your awareness! They say that Starbucks baristas purposely misspell names, in order to get customers snapchatting, tweeting, and posting pictures of their mislabeled cup of coffee! 😋

Hamir, one of our other Lead Generators also shared his views on the thrills and difficulties of his role! Read up on what he has to say!