Techweez

Unlike instant reversals on M-Pesa, Kenya Power token errors are harder to fix because the system generates offline, self-contained codes, leaving customers to rely on manual reviews to approve reversals.

Kenya Power Has No Easy Fix for Wrong Token Purchases, and That Is an In-Built Problem To reverse a Kenya Power token purchase, you need to download and fill a form, scan your ID, send an email, and wait for a response.