CyberCare

Unicorns Lithuania turned 5 last week! We were excited to celebrate with them, and our CEO, Ina Bielskė, joined a panel discussion to share her thoughts on the future of the startup ecosystem. 🦄

The conversation explored what it will take to nurture more startups, the emerging trends to watch, and the big bets Lithuania could make to accelerate growth.

A big thank you to Unicorns Lithuania for a great event. We're sure the Lithuanian tech scene has even more big wins ahead! 🚀

Hey everyone! I'm Nojus Raščius, a Systems and Automation Specialist at CyberCare. Here are a few moments and lessons that shaped my path.

💻 The spark

I've been drawn to software for as long as I can remember, but it really clicked in 6th grade. I was fascinated by how you could take an idea, write some code, and bring something to life out of nothing. That feeling of "it finally works" after wrestling with a problem never gets old, and it told me early on that this is what I wanted to do.

📈 From freelance to full-time

Eventually, I started freelancing with a close friend from college, building websites for clients. This taught me more about problem-solving than any classroom ever could. Real clients, deadlines, and consequences when something broke on a live site became my crash course in accountability and communication.

When I joined CyberCare, I started out as a Customer Success Manager. Being on the front lines with customers gave me a deep understanding of their needs and frustrations, and of how well-designed systems can change their day-to-day experience. From there, I moved into an internship at our AI Labs, where I had the chance to experiment, prototype, and see how AI could support both customers and internal teams. That journey led me into SysOps. This turning point pushed me to stretch into DevOps and scripting, areas that were uncomfortable at first but where I found my stride.

💡 Curiosity first

I genuinely love going deep into technical things. When I'm debugging or designing an automation workflow, I always look past the surface-level fix to understand why something works the way it does. But the trait that's helped me most is just being willing to show up and try. I took on freelance clients before I felt "qualified". I applied for scholarships, thinking I probably wouldn't get them. You don't need to have it all figured out upfront. You just need to be willing to learn along the way.

🌱 Growth happens quietly

Take every opportunity presented to you. Even the ones that scare you and the ones where you might fail. The growth happens quietly. One day, you look back and realize you're a completely different person than you were six months ago.

CyberCare turned 5! 🎂

What a ride this last year has been! We’ve taken our customer care to the next level, welcomed fantastic clients, and watched our colleagues build amazing careers.

None of it happens without the people - it was a joy to celebrate with our team, alumni, and partners who make the CyberCare community so special.

Cheers to the next chapter! 🎉

Big news! We're leveling up customer care for three incredible new partners. 🎉

CyberCare is now the official customer care team for the AI innovators at nexos.ai, the legendary BC Žalgiris Kaunas, and HeyPolo, the location-sharing app for families and friends.

We’re grateful for the trust of our new clients and ready to deliver fast, seamless experiences for their communities. 🙌