Finoko

A clean USALI 12 loyalty setup starts with one rule: classify by purpose, not by habit.
Member benefits belong in Rooms, program and promotion costs in Sales & Marketing, and service recovery points in A&G—with strict boundaries so “all-guest” standards don’t get dumped into loyalty.

If you want this to run smoothly every month (without spreadsheet drift and manual reconciliations), it’s worth automating USALI-based management accounting with Finoko—so loyalty categories and departmental reporting stay consistent as your program grows.

Same asset, different classification—depending on your operating model:

complimentary transfers included in the room product → often inside Rooms

paid transfers / paid auto-excursions + dedicated staff/garage → usually a standalone operated service (Other Operated)

garage leased to a third party → closer to Rentals & Other Income

We break down the decision logic and typical mistakes that distort departmental margins.

How is your fleet handled today: inside Rooms, separate department, or other income? And what’s the biggest disagreement internally?