RnR

Rhythm & Rhyme Co., Ltd မှအောက်ပါဝန်ထမ်းများ ခေါ်ယူလျက်ရှိပါသည်
1) Collection Supervisor /Sr. Agent (Female-2 Post s )
Responsibilities:
• Monitor accounts to identify outstanding debts
• Investigate historical data for each debt or bill
• Find and contact clients to ask about their overdue payments
• Take actions to encourage timely debt payments
• Process payments and refunds
• Resolve billing and customer credit issues
• Update account status records and collection efforts
• Report on collection activity and accounts receivable status
Requirements and Skills:
• Proven experience as a Collection Specialist or similar role
• Knowledge of billing procedures and collection techniques (e.g., skip tracing)
• Working knowledge of MS Office and databases
• Comfortable working with targets
• Patience and ability to manage stress
• Excellent communication skills (written and oral)
• Skilled in negotiation
• Problem-solving skills
2) Business Operation Coordinator ( Male-2 Posts)
Responsibilities:
• Receiving & Inventory Management
• Check the incoming stock quantity against purchase order and record receipts of
stock
• Keep tracking stock levels, updating inventory records, and ensuring stocks are
stored in the correct locations
• Restocking stock when it reaches to reorder level and inform to Line Manager
• Checking the conditions of products, reporting any damage, and ensuring items
are in sellable condition
• Selecting products/items according to customer request email and packaging them
securely and preparing them for shipment
• Ensure the correct address to deliver on time and avoid loss/damage in transit
• Working with external/internal stakeholders, team to ensure smooth operations
and resolve the issue
Requirements and Skills:
• Bachelor or University Student
• Basic knowledge in warehouse & logistic process
• Computer Skill (Microsoft Word, Excel, etc.)
3) QA Supervisor/Sr.Agent ( Male / Female-3 Posts)
Responsibilities:
• Monitor live and recorded inbound/outbound calls, emails, and chats to evaluate
agent performance against company standards
• Score interactions based on predefined QA scorecards and provide constructive
feedback to agents
• Identify patterns and root causes of recurring issues to improve quality and
efficiency
• Provide coaching and guidance to agents for skill and performance development
• Coordinate with Team Leads and Training teams to align QA findings with training
needs
• Prepare and analyze QA reports, highlight trends, and recommend improvements
to processes or scripts
• Ensure compliance with regulatory and internal policies in all customer interactions
• Assist in updating QA scorecards, evaluation forms, and SOPs based on evolving
business needs
• Contribute to strategic projects to enhance customer experience and service quality
Requirements and Skills:
• Bachelor’s degree
• Minimum 1-2 years of experience in customer service or call center environment,
with at least 1 year in a QA role
• Strong knowledge of contact center operations, KPIs, and service excellence
standards
• Excellent communication, interpersonal, and coaching skills
• Proficient in QA tools, call recording systems, and Microsoft Office applications
• Ability to work independently as well as collaboratively across departments.
4 ) Senior Agent (VOC) ( Male/ Female - 1 Post)
Responsibilities:
• Collect daily VOC data from various channels (call center, social media, branches,
etc.)
• Categorize feedback based on predefined tagging (e.g., product, process, service,
app-related)
• Identify trends and escalate critical issues or recurring complaints
• Prepare and submit accurate daily VOC summary reports to relevant stakeholders
• Maintain VOC database and ensure quality of data entry
• Participate in root cause analysis and provide insight to improve services
Requirements and Skills:
• Minimum 2 years of experience in VOC call center, or customer experience functions
• Strong knowledge of customer handling processes and customer behavior analysis
• Proficient in Microsoft Excel and report formatting
• Excellent written and verbal communication skills (English and Burmese)
• Attention to detail, with strong analytical and problem-solving skills
• Ability to work under pressure and meet daily reporting deadlines
• A positive and professional attitude toward customer concerns
5 ) Call Center Agent Position (Male/Female – 3 0 Posts)
• Over 1year experience in Call Center, Customer Service and Telecommunication
Industry
• Must have good interpersonal & communication skills
• Must have passion and dedication to assign tasks
• Advanced skills in MS Office Word/Excel and PowerPoint
• Ability to be highly organized and work under high-pressure environment
• Able to handle over 100 calls per day
• Able to maintain SLA and target
• Fluency in English is an advantage (Especially in writing)
• Handle new leads and catch up the business opportunities through online channels
in time
• Create and manage targeted online sales designed to generate awareness and
drive conversions rate.
• Answer potential customer questions and follow-up call questions
• Meet all sales targets and goals
• Assess customer needs and wants; answer customer questions and concerns
• Planning and coordinating sales efforts to improve to get the target sales
• Strong analytical skills, with the ability to use data to inform decisions
• Excellent communication, presentation, and negotiation skills
• Ability to multitask, prioritize, and manage time efficiently
• Experience in FTTH and Broadband background is plus
• Experience in telecommunication is an advantage
• Able to handle email channels and back-and-forth communication with customers
6 ) Digital Channel Agent Position (Male/Female) – 10 Nos
• Over 1 year of experience in Call Center & Customer Service Industry or Social Media
Support Experience. (Not page only)
• Must have excellent interpersonal & communication skills (verbal, written, and
presentation)
• Handle the day to day operations, escalate cases as needed.
• Able to maintain SLA and target
• Support customers via different digital channels.
• Assisting in the formulation of targets for individuals and teams
• Ability to be highly organized and work under high pressure environments.
• Must have passion and dedication to assign tasks
• MS Office (Word/Excel/PowerPoint)
• Experience in telemarketing area
• Fluency in English is an advantage

Cv ကို [email protected] (or) [email protected] or viber number 09 797 294 442 သို့ပေးပို့နိုင်ပါသည်
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