One HR

Our client is an independent Open Access Multi-Service platform that connect communities and suburb to gigabit fibre to the home and provide choice of world class ISP broadband services, Esports Gaming platform and OTT Interactive TV services.

We would like to invite eligible Malaysian to apply for the following job vacancy:

CUSTOMER SERVICE ASSISTANT (Contract Basis)

Responsibilities:

• Engage professionally with customers on their inquiries and concerns via live chat/email/telephone.
• Resolve customer complaints effectively through careful analysis of situations, identify the problem and identification of the resources required.
• Escalate problems accurately to relevant internal parties, and follow up on pending tickets/cases.
• Serves as a link between the customer and the different departments to achieve high level of customer satisfaction.
• Coordinate with customer service/support team and other departments to resolve issues.
• Demonstrates knowledge of company products/service offerings, & apply this knowledge during customer interaction.
• Prepare daily/periodic logs of calls and status report as per company requirement timely and accurately.
• Able to multitask

Requirements:
• Candidate’s qualification: Diploma/STPM/ A Level/ Pre-U or equivalent / SPM.
• At least 1 year of working experience in customer support or customer service or related fields.
• Fresh Graduate Diploma holders are encouraged to apply.
• Good interpersonal, communication and problem-solving skills.
• Proficient in English and Bahasa Malaysia.
• Able to work shifts, weekends and Public Holidays.

Additional Information:
• Availability/ Start Date: Immediately
• Office Location: Tamarind Suites, Persiaran Multimedia, Cyberjaya
• Contract period is renewable on yearly basis.
• Only shortlisted candidates will be contacted for on-line interview session.
• Closing date for submitting application: 25 Oct 2021
• Range age: 22-24

Our client, a tech start-up is currently looking for an executive assistant to effectively and efficiently support their senior leadership.

The ideal person for the job will be a proactive problem solver with exceptional communication skills and a meticulous attention to detail. Previous experience working in an office environment, performing administrative duties and providing support to management will be an added advantage.

Skills & Other Requirements
Highly disciplined
Independent self starter
Excellent writing skills in English and Bahasa Malaysia
Able to multi task
Trustworthy & responsible

Education & Experience
Bachelor’s Degree in business/communications/ social science discipline
1 to 2 years experience in similar capacity
Fresh graduates are encourated to apply

Key Responsibilities:
Perform all secretarial and administrative duties for the CEO’s office

Plan and manage diary and schedule meetings/event/appointments in a timely and efficient manner.

Support CEO/ED in preparation of proposal papers, reports, presentations and briefs.

Record and prepare minutes of meetings

Devise and maintain office filing system. Ensuring all confidential document is properly filed, controlled and securely kept

Communicate with internal and external parties

Perform any ad-hoc assignments as assigned

Requirements :

· Preferably with 1 year experience in helpdesk/similar capacity. Fresh graduates are welcomed to apply
· Diploma/Degree in IT/ Computer Science or equivalent
· Independent, self-motivated and responsible
· Possess a calm demeanour and able to cope under stress
· Good interpersonal and communication skills. Proficient in English and Bahasa Malaysia
· Able to work shifts, weekends and Public Holidays

Responsibilities
- Engage professionally with customers on their inquiries and concerns via live chat/email/telephone
- Resolve customer complaints, identify the problems and identification of the resources required to troubleshoot
- Escalate problems accurately to relevant internal parties, and follow up on pending tickets/cases
- Act as a link between the customer and the different departments
- Coordinate with customer service/support team
- Demonstrates extensive knowledge of company products/service offerings, & apply this knowledge during customer interaction
- Prepare daily/periodic logs of calls and status report as per company requirement timely and accurately