ZIAD Express Laundry

“In this business, if you are not careful… you will pay for what you know nothing about.”

Last weekend, very early in the morning, a woman walked into my shop with her husband’s clothes.
Two sets.
Some for washing and ironing.
Others for ironing only.

We started the normal process counting and inspecting.
We finished checking the ones for ironing…
Then we were about to inspect the others…
Suddenly she said,
“Oga, I no get time. I wan go drop my mama for park. She dey travel go village.”
Before I could even respond… she left.
She said she would come back for her receipt.
She never did.
We continued the work.
While handling the clothes meant for ironing only…
we noticed something.
One of the trousers was already burnt by an iron.

We didn’t touch it.
We didn’t iron it.
We kept it aside… waiting to show her.

Yesterday morning, she came to pick up her clothes.

Everything was arranged and ready.
Then she said,
“One trouser is missing.”
I calmly explained,
“Madam, the trouser get iron burn. We no touch am. We keep am to show you.”
Immediately… everything changed.
Her voice went up.
“You go pay for am! The cloth no burn before I bring am!”

She didn’t even allow me to explain.
She picked up her phone and called her husband:
“Come now! This dry cleaner don burn your cloth and him dey deny!”
Within 20 minutes, the husband arrived.
She handed him the trousers, angry and ready for war.
The man looked at it quietly…
Then he said something that changed everything:
“Na our pikin burn this trouser. I remember. He wan wear am go one small get-together that day.”

Just like that.
My fellow dry cleaners… and every skilled worker out there…
If you don’t protect yourself with proper inspection…
If you allow pressure, emotions, or “I no get time” customers rush you…

You will pay for damage you didn’t cause.
Not because you are wrong…
But because you cannot prove you are right.
In this business:
👉 Inspection is your first defense
👉 Documentation is your insurance
👉 Patience is your protection

No matter how urgent the customer is…
Don’t skip process.
Because one mistake…
can cost you your money, your reputation, and your peace.

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Yesterday 19th.Dec.2025, our first apprentice graduated after years of learning and serving, congratulations to you James Japheth, may the Lord bless you and increase you.