Our Rights

DO YOU KNOW THAT AS A CONSUMER OF PRODUCTS AND SERVICES YOU HAVE THE FOLLOWING RIGHTS...

1. Right to value for money:
Products and services MUST give value for money.

2. Right to Safety:
Protection from hazardous products, services, and production processes.

3. Right to Information:
Provision of information to enable informed consumer choice; and protection from misleading or deceptive advertisement and labelling.

4. Right to Choose:
Access to a variety of quality products and services at competitive prices. A consumer should not be compelled to buy products or services he/she does not need.

5. Right to Redress:
Redress for unsatisfactory products and services. A dissatisfied consumer is entitled to the 3Rs i.e. Repair, Replacement or Refund.

6. Right to Consumer Education:
Acquisition of the skills to be an informed consumer.

7. Right to Representation:
A consumer has a right to be heard and represented at fora where policies, regulations and standards affecting consumers are made.