Afrilight Consult

We are looking for a Head of Operations to oversee daily activities across functions such as finance, IT and regulatory compliance.

Responsibilities
Formulate business strategy with others in the executive team
Design policies that align with overall strategy
Implement efficient processes and standards
Coordinate customer service operations and find ways to ensure customer retention
Ensure compliance with local and international laws (e.g. data protection)
Oversee the implementation of technology solutions throughout the organization
Manage contracts and relations with clients, partners and other stakeholders
Evaluate risk and lead quality assurance efforts
Oversee expenses and budgeting to help the organization optimize costs and benefits
Mentor and motivate teams to achieve productivity and engagement
Report on operational performance and suggest improvements

Requirements
Proven experience as Head of Operations, Operations Director or similar leadership role
Familiarity with all business functions including HR, finance, supply chain and IT
Experience with implementing IT systems
Knowledge of data analytics and reporting
Good with numbers and financial planning
Outstanding communication and negotiation skills
Excellent organizational and leadership ability
Analytical mind
Problem-solving aptitude
BSc/BA in Business, Computer Science or other relevant field

As a Secretary you will assume the duty of clerical and administrative support in order to optimize workflow procedures in the office.

Responsibilities

Answer phone calls and redirect them when necessary

Manage the daily/weekly/monthly agenda and arrange new meetings and appointments

Prepare and disseminate correspondence, memos and forms.

Support and facilitate the completion of regular reports

Develop and maintain a filing system

Make travel arrangements

Document expenses and hand in reports

Undertake occasional receptionist duties

Requirements

Proven work experience as a secretary or administrative assistant

Familiarity with office organization and optimization techniques

High degree of multi-tasking and time management capability

Excellent written and verbal communication skills

Integrity and professionalism

Proficiency in MS Office

ND, HND,Bsc