Pro'Cot Management Concepts

What do you need to do to drive customer satisfaction in your business?

See, gone are the days when customers will settle for low quality products or mediocre service.
In addition to wanting to get their money's worth which they truly deserve, they know they've got options; there's your competition waiting to serve them as well.

So they measure how happy you can make them, and do not hesitate to run to your competitor if indeed you fail to make them happy.

This was the crux of the discussion at the training session I facilitated yesterday for some frontline staff at BSH themed 'Best Practices That Drive Customer Satisfaction'.

With the insight gained, I trust that this team is now uniquely positioned for improved customer service, organizational excellence and growth.

Enough about me and your customers, let's talk about you!
Who is training you and your workforce?

This year you've joined them to say you no gree for anybody. Hmm! It's not by mouth o... if you cannot satisfy your customers, you will stunt your business growth, and that's on period!

Holla @ The Business Doctor today to schedule your training.

You see those ladies that work at the restrooms at our local airports? I've had just about enough of them.
Somebody's child can't even p*e in peace o, jeez!

"Aunty, welcome!" (to the bathroom o, like it's a 5-star restaurant)

Take tissue. (stretching out to roll out toilet paper to you)

No, don't use that one, use this one. (Like you can't see the door is shut, and can't knock to see if it's occupied)

Aunty, anything for us? (Like they are not there to do their jobs)

Aunty, find us something, God will bless you. (Shey there's something that brought me to the restroom! Can't I do it in peace before engaging in unnecessary small talk while inhaling tinz?)

And when you don't play ball, you can feel their eyes piercing through your skin.

If some employees know how much disrepute they bring to their employers' business, and realize they they wouldn't have a job if the business goes under, they wouldn't do the crazy things they do.

But, you the employer, why sit comfortably and let people ruin your business?
No spot checks? No employee watch? No customer survey? No penalties for misconduct?

My dear business people, you might roll your eyeballs now and join me to complain about these ladies, but do you have any measures in place to combat employee misconducts like these? Be honest, do you?

Sometimes the low patronage you complain about is not necessarily because your target customers don't like your product or don't want to patronize you. It's the experience with your business that determines the sale.

Why am I even teaching you stuff some of the things we'll be unlearning, learning and relearning in the Accelerate Your Sales Academy? Lemme chill patiently till January 3rd, 2024 when we start activities.

Shout out to y'all who've joined already.✌🏽
There's still room for you who hasn't joined yet!