Cygnific

Ready for take-off in customer service?

At Cygnific, we’re looking for enthusiastic Dutch & English-speaking Customer Service Agents to support passengers of KLM with baggage-related questions. From delayed or lost luggage to proactive case updates, you’re the voice and ears of KLM, creating valuable customer experiences every single day.

- Start date: 7 April, 2026
- Amsterdam (hybrid working)
- 32–40 hours per week
- Paid training & development opportunities
- International team of 30+ nationalities

Say goodbye to scripts and hello to real impact. Ready to become our next travel troubleshooter? Apply now and join our team! https://cygnific.recruitee.com/o/klm-baggage-assistance-support-nlen?lang=en

What does great customer experience really mean?

Too often, customer experience is reduced to metrics such as speed, efficiency and resolution rates. But true customer experience goes beyond numbers. It is about how someone feels after an interaction and whether that moment stays with them long after the conversation has ended.

At Cygnific, we explore what makes customer experiences meaningful, memorable and truly distinctive. It is not just about answering the question at hand. It is about sensing needs, connecting the dots, adapting tone and staying human as expectations continue to evolve.

Curious about how organisations can move from simply servicing customers to creating experiences that truly matter?

👉 Read the full article to discover what makes customer experience meaningful and how to design distinctive experiences:
https://www.cygnific.com/blog/customer-experience-meaning-improvement-and-creating-distinctive-experiences/?utm_source=facebook&utm_medium=organic_social

Building trust starts from within

At Cygnific, we believe that strong customer experiences are rooted in strong internal dialogue. By actively encouraging open conversations between leadership and our teams, we continue to work towards staying closely connected to what truly matters on the front line.

“It’s a great initiative for the company to organise lunches with the CEO. It creates a direct line between colleagues and senior leadership, while helping management stay closely connected to the realities of daily operations. What stood out to me was the openness of the conversation, not only space for questions, but also for sharing concerns. That kind of dialogue strengthens mutual understanding and ultimately supports the quality and consistency of the service we deliver.”
Julia de Zwart.

Initiatives such as these lunches are one of the ways we strive to foster openness and accessibility, ensuring that insights from the front line continue to shape the premium service our partners and customers experience every day.

👉 Curious how Cygnific can elevate your customer experience? Get in touch to explore the possibilities with our team. https://www.cygnific.com/contact/?utm_source=facebook&utm_medium=organic_social