Center for Service Innovation

INNOVATION 2019 - REFLECTIONS AND VISIONS. 10 April The Research Council of Norway (RCN) hosted the final CSI conference marking the end of an eight year’s research project on service innovation research. https://www.nhh.no/en/research-centres/csi/csi-news-and-blogs/2019/innovation-2019-reflections-and-visions/

CSI ANNUAL REPORT 2018
2018 has been a productive and rewarding year for CSI and its partners. Read and download CSI Annual Report:https://www.nhh.no/globalassets/centres/csi/pdfs/annual-reports/csi-annual-report-2018.pdf

At the CSI seminar "Can customer experiences threathen customer profitability", hosted by Bekk on 17 January, we challenged the myth that improved customer experience always is good for business and explored alternative approaches to develop more profitable customers.
Thanks to all contributors and participants (about 80 persons) for making this a very successful half day seminar. Speakers were Professor and Managing Director CSI Tor W. Andreassen, Professor Tim Keiningham, St. Johns Univeristy, USA, Principal Bekk and CSI Reserarch Director Stian Daazenko, Postdoctor NHH Seidali Kurtmollaiev, Dicipline Lead Intelligent Analysis Bekk Arne Tjora, Dicipline Lead Data Science Intro Bekk Jonas Nouri and Head of product development Vipps Elisabeth Barrie. The event was facilitated by Managing Director Bekk Harald Krogh.