Radiant Group Pvt Ltd - Computer Mart

• Maintain Call Ratio (Answered/ Unanswered ratio) according to the SLA. -Report on Monthly
• Maintain Ticket raised status (Open/Closed) according to SLA
• Call Quality evaluation ratio be greater than 80%
• Build sustainable relationship with customer with proper communication.
• Follow Telephone and email etiquettes for standardization.
• Transaction settlement count (Reprocess/Reversal Count).
• Participation in Weekly / Monthly Session Meeting.
• Handle complaints and provide appropriate solution and alternatives.
• Follow up to ensure resolution.
• Keep one self regularly updated on latest update.
• Maintain provided target in case assigned to Outbound Campaigns.

Interested candidate can drop their cvs at [email protected]

Distance is just a number.

Radiant Group wishes you "Happy Tihar". May this festival brings joy and happiness in your life.

Wishing everyone "Happy Dashain 2077"
safe # festive # dashain # festive # social distancing #