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We help far-sighted organisations become visionary. We create brand, customer, and employee experiences that make life better for millions of people, every day.
18/08/2021
Say hello to Counties Energy. Energy Reimagined. An organisation born from Counties Power. Built from a powerful history and now ready to embrace the future of energy that lies ahead. It’s been an exciting journey repositioning the business to reflect the needs of today’s customers - and for the next generation to come. The new case study is live on the dandco.nz website.
Taking our CX ‘Moments that Matter’ toolkit for Southern Cross into the virtual realm.
We think it’s a world first but we can’t be sure. What we can be sure of is that Southern Cross Health Society teams across New Zealand can now easily access our immersive customer experience installation, watch compelling videos, download key artefacts and use the experience and its associated CX toolkit to help them develop new services and solutions aligned to prioritised customer needs.
The virtual experience provides viewers with a wealth of valuable and actionable CX information. We share customer stories and critical insights. We breakdown each stages of the customer journey and highlight the stages that matter most to customers, their key needs and the actions we need to take based on a combination of insights led qualitative research and comprehensive quantitative research.
A big thanks to the Southern Cross team!
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