Financial Dispute Resolution Service

45 complaints that progressed to our formal process and the average timeframe to resolve was 46 days.

Complaints about financial advisors or brokers decreased by 3%, while complaints about other financial service providers (which includes Buy Now Pay Later and Layby services) increased by 3%. Lenders or non-bank deposit taker complaints remained steady at 62%.

There are simple ways you can stay protected if you take a moment to own it!

This Cyber Smart Week we’re supporting Your Online by encouraging you to turn on two-factor authentication (2FA) for your bank, email and social media accounts.

2FA can protect you from 99% of automated online attacks, yet 32% of people admit to not using 2FA on their main accounts.

You can learn more at ownyouronline.govt.nz/takeamomenttoownit