S&D Project Optimuz

Teleperformance Vertis North

Teleperformance serves as a strategic partner to the world’s largest companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting and analytics, digital integrated business service solutions, and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible and intelligent. The company has established the highest security and quality standards in the industry and uses proprietary deep learning technology to optimize flexibility on a global scale.

The Group’s over 330,000 employees, spread across 80 countries, support billions of connections annually in 265 languages and dialects, and enhance the customer experience with every interaction.

Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore business solutions option. The company employs over 47,000 people in the country and operates over 35,000 workstations in 22 business sites located across Metro Manila, Antipolo, Baguio, Bacolod, Cavite, Cebu, Cagayan de Oro, and Davao.

From 2012 to 2018, Teleperformance received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance in the Philippines was awarded as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority (NEDA).

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