YAS Marketing

We are looking for a Customer Support Specialist to assist our customers with technical problems. Customer chat Support responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities
• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Assist in training junior Customer Support Representatives

Requirements
• Experience as a Customer chat Support or similar CS role
• Familiarity with our industry is a plus
• Experience using help desk software and remote support tools
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases

We are looking for an outstanding Web Developer to be responsible for the coding, innovative design and layout of our website.

Responsibilities
• Write well designed, testable, efficient code by using best software development practices
• Create website layout/user interface by using standard HTML/CSS practices
• Integrate data from various back-end services and databases
• Gather and refine specifications and requirements based on technical needs
• Create and maintain software documentation
• Be responsible for maintaining, expanding, and scaling our site
• Stay plugged into emerging technologies/industry trends and apply them into operations and activities
• Cooperate with web designers to match visual design intent

Requirements
• Proven working experience in web programming
• Top-notch programming skills and in-depth knowledge of modern HTML,CSS, Bootstrap
• Familiarier with: PHP, ASP.NET, Javascript, JQurey.
• FrameWorks: Laravel, Django
• Database: My SQL, Oracle.
• You should have experience of Object-Oriented Programming (OOP)
• A solid understanding of how web applications work including security, session management, and best development practices
• Adequate knowledge of relational database systems, Object Oriented Programming and web application development
• Basic knowledge of Search Engine Optimization process
• Aggressive problem diagnosis and creative problem solving skills
• Strong organizational skills to juggle multiple tasks within the constraints of timelines and budgets with business acumen
• Ability to work and thrive in a fast-paced environment, learn rapidly and master diverse web technologies and techniques.
• BS in computer science or a related field

We are looking for a talented to create compelling blog posts, white papers, product descriptions, social media content and website pages. The ideal candidate should have proven track record of producing pieces that increase engage. Requirement: Provide us Unique Content for our Website.

- Provide us Quality content without any grammatical or spelling mistakes
- Produce various content types, including email, social media posts, blogs and white papers.
- Manage and promote our blog, and pitch articles to relevant third-party plate forms.
- Edit content produced by other members of the team, Analyze content marketing metrics and make changes as needed. Collaborate with other departments to create innovative ideas

-Marketing