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🙌What are the 7 Easy Steps to talk to customers?🤩

✅Maintaining a consistent tone
Think of tone on a spectrum. Take the examples above: “Anything else?” and “What else can I help you with?”
✅Use positive language.
✅Be brief but not brusque.
✅Reply in a timely manner.
✅Always use your customer's name.
✅Talk their talk.
✅Create a support style guide.

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