Launchpad

Technical Support Officers

LaunchPad Tech & Investment delivers mission-critical technology and business solutions and do not believe in delivering anything less than perfect and fully committed to continually improving our solutions and innovating new ones.

We are looking for technically skilled candidates with excellent interpersonal skills for the Technical Support position. Technical Support Officers troubleshoot technical issues, and provide timely customer feedback. Moreover, Technical Support Officers need to talk to customers directly and make visits to their offices when necessary.

Responsibilities:

Installation & configuration of a client’s computer hardware, operating systems and applications.

-Maintenance and monitoring of computer networks and systems.
-Diagnosing and solving hardware or software faults.
-Speaking to customers to quickly get to the root of their problem.
-Talking customers through a series of actions to resolve a problem.
-Following up with clients to ensure the problem is resolved.

Requirements:

-Degree in Computer Science, Information Technology or related fields.
-Prior experience in technical support, desktop support, or a similar role (min 1 year is
preferred).
-Proficiency in Windows mainly installation and settings configuration, Mac OS (is
preferred).
-Excellent database knowledge including databases installation and configuration.
-Good knowledge in antivirus software’s and firewall trouble issues such as ports
blocking.
-Experience with remote desktop applications.
-Experience with printers, how to connect them to PC and how to fix their trouble
issues.
-Experience with configuring local networks and local sharing.
-Excellent interpersonal skills.
-Good written and verbal communication.

For CV submission and further details message us,,,
Thank You.

نهنئكم بحلول شهر رمضان المبارك داعين الله أن يتقبل صيامنا وقيامنا 🌙

🌙❤