Nair Systems LLC

Nair Systems is currently looking Salesforce Business Analyst our Qatar operations.
Required Qualifications
• 4 - 6+ years’ experience as Salesforce Business Analyst
• Strong understanding of CRM-driven business processes
• Experience in regulated or enterprise environments
• Hands-on familiarity with Salesforce capabilities
• Strong documentation discipline
Preferred
• Salesforce Business Analyst Certification
• Agile / Scrum certification
• Experience with large user base (300+ users)
• Experience working with multiple system integrations
Key Competencies
• Structured thinking
• Process redesign capability
• Stakeholder management
• Strong written documentation
• Business-value orientation

Key Responsibilities

Conduct workshops with stakeholders across departments
• Document current and future state processes
• Identify inefficiencies and automation opportunities
• Map regulatory and compliance requirements into system workflows

Requirements & Solution Design
• Translate business needs into detailed functional requirements
• Create user stories and acceptance criteria
• Collaborate with Admin and Developer on solution feasibility
• Ensure alignment with enterprise architectural standards
Backlog & Governance Management
• Manage Salesforce enhancement backlog
• Prioritize initiatives based on impact and ROI
• Facilitate change control discussions
• Prevent direct business-to-developer bypass
Testing & Adoption
• Coordinate UAT cycles
• Define test cases
• Support training materials and user enablement
• Drive adoption metrics and feedback loops
Joining time frame: 2 weeks (maximum 1 month)
Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest at [email protected]

Nair Systems is currently looking Manager - IT Project Management for our Qatar operations.

Education/Experience Requirements: -
• Bachelor’s degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study), [Masters preferred –
• At least 6 years of relevant experience, preferably within a highly rated international bank.
• Training courses and certification in systems technology, management and banking.
Required Special Skills: -
• Excellent oral and written communication skills (including report writing) in English and Arabic.
• Good interpersonal and presentation skills.
• Understanding of the relevant laws, regulations, and practices.
• Ability to make decisions and follow through with initiatives.
• Personal integrity and self-management.
• Planning, organising, and analytical ability
• Results oriented. - Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.

Essential Duties & Responsibilities by Dimensions:
A. Shareholder & Financial:
• Maximize efficiency through strong project management practices. Manage and achieve revenue goals set for projects.
• Implements KPI’s and best practices for Manager IT Project Management Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
• Act within the limits of the powers delegated to the incumbent.
B. Customer (Internal & External):
• Maintain relations with the project recipient for progress reporting and project evaluation.
• Continually liaise with the IT Research & Strategy for assigned projects and requirements, with the aim of achieving the Group’s overall business plan.
• Build effective and manage vendors by contractual obligations on both ends.
• Build and maintain strong and effective relationship with all other related departments and units to achieve the Group’s goals/ objectives.
• Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.
• To assist customers in all their queries on Bank’s product and seek solution to their requests.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
• Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

C. Internal (Processes, Products, Regulatory):

• Prepare the project initiation reports, project closure reports and all other requisite reports on a timely basis.
• Report project progress and problems to management on a timely basis.
• Maintain an inventory of projects and CAPEX spend incl. all related and necessary documentation and information
• Prepare documentation, project control and reporting templates
• Participate and support in the set up and running of relevant project/ team meetings as and when required
• Effectively communicate relevant project/ practice information to superiors and peers.
• Project Coordination: Assist in coordinating project activities, ensuring alignment with project plans, objectives, and timelines. Collaborate with internal and cross-functional teams to monitor project progress, track deliverables, and address any issues or obstacles.
• Documentation and Reporting: Maintain accurate project documentation, including project plans, status reports, meeting minutes, and other project-related artefacts. Assist in the preparation of regular project status updates for project managers and stakeholders, highlighting key milestones, risks, and achievements.
• Stakeholder Management: Support effective communication and engagement with project stakeholders, including clients, vendors, and internal teams. Organize and schedule project meetings, preparing meeting agendas, and distributing minutes. Provide timely project updates to stakeholders, ensuring transparency and alignment. Regulatory Compliance: Adhere to regulatory guidelines and industry best practices relevant to the banking sector. Assist in ensuring that projects meet regulatory requirements and compliance standards throughout the project lifecycle.
• Risk Management: Identify and assess project risks, contributing to the development of risk management strategies and mitigation plans. Monitor project risks and issues, and assist in implementing appropriate actions to address them. Escalate significant risks and issues to project managers as needed.
• Quality Assurance: Contribute to ensuring that project deliverables meet the required quality standards. Assist in conducting quality reviews, verifying project outcomes, and addressing any identified deficiencies. Collaborate with the project team to implement corrective actions and improve project performance.
• Task and Resource Management: Support the assignment of tasks to team members, monitoring task progress, and ensuring adherence to project schedules.
• Assist in resource allocation and coordination to ensure that the necessary resources are available for project activities. - Process Improvement: Identify opportunities for process improvement and efficiency gains within the project management function.
• Contribute to the development and enhancement of project management methodologies, tools, and templates. Proactively share recommendations and best practices with the project management team.
• Serve as key participant in team and client meetings.
• Handle difficult project personnel situations directly, using appropriate discretion, and in liaison with the Human Capital function.
• Ensure protection and security of project information from any unauthorized access within the overall security policy of the Group.
D. Legal, Regulatory, and Risk Framework Responsibilities:
• Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).
• Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.
• Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. - Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.
• Maintain appropriate knowledge to ensure full qualification to undertake the role. - Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. - Attend mandatory (internal and external) seminars as instructed by the Bank.

Joining time frame: 2 weeks (maximum 1 month)
Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest at [email protected]