I.Future

We are hiring Travel Expenses Helpdesk Officer with Dutch!

This job is for our client, one of the biggest brands in the industry at this moment with a well-established history in various domains.
As part of this project and a new team, your role as a Travel Expenses Helpdesk Officer will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs.

Requirements
· Fluency in English and Dutch;
· Bachelor Degree Diploma;
· Very good analytical and problem-solving skills;
· Numerical competencies;
· Customer-oriented;
· Ability to adhere to TAT and timelines;
· Attention to detail;
· Active listening combined with excellent written and verbal communication competences;
· Knowledge of T&E (Travel & Expense) or Finance domains would represent an advance;
· At least 1 year of experience in Customer Support/Procurement/Finance/Helpdesk would represent an advantage.

Responsibilities
· T&E Helpdesk Officer main attribution is to offer effective customer assistance (client users and suppliers) concerning its requirements to solve problems;
· Ensures that the problems are accurately registered in the ticket application when received via e-mail, phone or chat;
· Ensures that the phone/chat line is open at the beginning of the work program;
· Answer Customer calls / emails / chats and providing guidance on client policies and procedures regarding the business travels and expenses;
· Acts as single point of contact for the customer and communicates relevant information to ensure the customer’s satisfaction;
· Communicates the problem status and time to resolution to affected personnel; provides to the customers a continuous visibility on the occurred situation/problem;
· Ensures a structured and high-quality communication related to the open cases;
· Creates tickets to the IT support team whenever necessary.

Benefits for working with us:
Competitive salary with attractive set of social benefits:
Private Pension Plan; Monthly Benefit budget; Medical insurance; Life insurance; Christmas bonus; Relocation package for candidates outside of TIMIS county;
Great career opportunity to work for one of the biggest brands in the world in a unique work environment;
Personal development in a multinational working environment through nice extracurricular activities with the team;
Professional development through a variety of training programs (hard/soft skills);
BOOKSTER opportunities;
Nice designed and central business office;
Coffee and tea on the house;
The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.

We process this data for recruitment purposes only. If you apply to this job it means that you allow us to process your personal information. We are storing this data in our Applicant Tracking System, [which is fully compliant with EU data protection laws], and we will not share it with anyone else. You can request the deletion of your personal information at any moment.

If you're interested, please write to us.

Send a message to learn more

We are hiring Agent/Contact Center Associate – German or French(plus English)

Key Responsibilities:

Deliver exemplary customer service via phone calls / email / social media.
Manage phone calls / email / social media customer requests and handle queries about new reservations, changes to existing bookings, and other services.
Provide solutions to customers in a timely and professional manner.
Gather necessary information from customers to provide accurate and efficient service.
Ensure all customer interactions are properly documented.
Continuously develop and maintain knowledge of our products and services.
Meet and exceed individual and team targets.

Your Profile:

Excellent speaking and writing skills in German or French (C1 level) and English (B2 level) – fluency in speaking and writing correctly and at ease - mandatory
Previous work experience in an international tourism environment is a valuable advantage, but not mandatory
Good communication and customer service skills, any experience in BPO/Contact center will be an added advantage
Graduate in any discipline/Undergraduates
Willingness to search for required information from customers with a strong focus on solving clients' requests
Proficient in Microsoft Office, Outlook, Social Media
Willing to work in a contact center environment with rotational shifts

We Offer:
Competitive salary package
Meal tickets
Medical Subscription
Transportation Allowance
Work From Office allowance
Retention allowance
Thorough training enabling all team to perform effectively
Career growth opportunities within an international developing team

If you're interested, please write to us.