Customer Insider Magazine

Is the New Capital. 🚦The 4th Edition steps into a sharp conversation: 𝗘𝗟𝗘𝗩𝗔𝗧𝗜𝗡𝗚 𝗖𝗨𝗦𝗧𝗢𝗠𝗘𝗥 𝗢𝗣𝗘𝗥𝗔𝗧𝗜𝗢𝗡𝗦 - 𝗙𝗥𝗢𝗠 𝗘𝗫𝗣𝗘𝗥𝗜𝗘𝗡𝗖𝗘 𝗧𝗢 𝗦𝗧𝗥𝗔𝗧𝗘𝗚𝗜𝗖 𝗖𝗔𝗣𝗜𝗧𝗔𝗟.

📊 Across the EU:
86% of customers say experience influences their loyalty more than price (PwC)
Companies leading in CX outperform laggards by up to 80% in revenue growth (Forrester)
AI-enabled customer operations can improve productivity by 20–30% when embedded at system level (Deloitte)
Yet only 23% of organisations say they have successfully operationalised CX across departments (Gartner)

𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗜𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝗰𝗲 𝗶𝘀 𝗡𝗼𝘁 𝗛𝘆𝗽𝗲.
It’s not dashboards.
It’s not campaigns.
𝗜𝘁’𝘀 𝗦𝘁𝗿𝘂𝗰𝘁𝘂𝗿𝗲𝗱 𝗖𝗮𝗽𝗶𝘁𝗮𝗹.

This STOP explores how leading organisations transform customer operations into measurable enterprise value:
📍 Designing operational architectures that turn insight into impact
📍 Aligning CX metrics with financial governance and board-level KPIs
📍 Building AI-powered service ecosystems rooted in trust
📍 Re-engineering customer journeys as long-term value infrastructures
📍 Turning frontline ex*****on into strategic advantage

We are proud to host this edition on MARCH 17th in 𝗖𝗹𝘂𝗷-𝗡𝗮𝗽𝗼𝗰𝗮 at Banca Transilvania, leading financial force that has consistently demonstrated that scale, emotion and agility can strategically coexist, and that innovation in customer operations is a 💛Human-Centric Growth Engine, not a support function.

Because today, CX is not a cost center.
It is business currency and cultural power.
And currency must be managed, measured, and capitalised.

ROADSHOW SERIES are invitation-only, with very limited seating. For speaker slots and partnership opportunities, reach out to [email protected].

More information is available in the link in the comments.