Marketing Insiders Group

He didn't come to talk about digital banking. He built it.
Anghel was there when Bank was still just a bold idea. He built the business team from scratch, took products to market, and helped grow the bank at a pace the industry is still trying to keep up with.
Now, as CEO, he's taking the stage at Customer Care Conference on May 27-28 — bringing exactly what most conferences are missing: real experience, zero theory.
Oh, and when he's not running a bank? He's on his motorcycle or testing the next technology that's about to change everything. The kind of speaker you actually want to hear.

customers.ro

Ceva ce asteptam cu drag sa anuntam 🎗️
Pe 14 aprilie, de la 12:00 la 13:30, reunim navigatorii de pacienti intr-o ora si jumatate care conteaza cu adevarat - 360° OncoCARE Navigation.

Navigatorii construiesc prin comunicare fiecare pas al pacientului oncologic - alaturi de medici si psihologi, ei sunt cei care fac ca ingrijirea sa aiba sens si continuitate. In acest eveniment, ii reunim pe toti. Nu ca sa vorbim despre ei, ci impreuna cu ei - pentru ca cele mai bune raspunsuri vin din experienta celor care traiesc acest traseu in fiecare zi, de pe fiecare parte a lui.

In cele 90 de minute vom parcurge impreuna:
🔸 Ce simte, ce pierde si ce are nevoie pacientul oncologic - dimensiunile nevazute ale parcursului sau
🔸 Navigatorul ca punte - modele operationale, provocari reale si oportunitati de optimizare a proceselor de navigatie
🔸 Aderenta la tratament si continuitatea ingrijirii - instrumente anti-recidiva si protocoale de follow-up
🔸 Rezilienta psihologica - pentru pacienti si navigatori deopotriva: suport psihosocial, oboseala prin compasiune si bunastarea echipelor oncologice
🔸 Discutie deschisa & schimb de experienta intre participanti - cazuri reale, intrebari live

Alaturi de noi vor fi:
Madalina Vilau – Patient Experience Advisor Insiders Group (moderator)
Maria Pomana – Navigator de Pacienti Affidea
Psiholog Denisa Busuioceanu – Psiholog Clinic & Psihoterapeut
Dr. Simina Pavel – Oncolog Affidea

Multumim partenerilor care fac acest eveniment posibil:
🤝 Affidea Romania – MedCare Partner
🤝 Novartis Romania – Partner

Participarea este pe baza de confirmare — locurile sunt limitate: 👉 https://conference-arena.com/360-oncocare-navigation sau email: [email protected].

Ne vedem si ne auzim pe 14 aprilie 💙

🏆 Applications are open for the Romanian Contact Center Awards 2026!
After 16 editions celebrating the people and teams who make this industry move forward, we're thrilled to announce that the 17th edition is officially here.

📅 28th May 2026 | Unda, Bucharest

If you work in contact center and you know that you, your colleague, or your team deserves recognition — this is your moment.

✨ 2026 Award Categories:

👤 People Excellence — Leaders, Managers, Individual Champions in Telesales, Support, Complaints, Retention & Learning

🏢 Team Spotlight — Best internal, External & Support Contact Centers, plus Telesales, Complaints, Retention & Social media Teams

⚙️ Business & Process — Tech impact, Operational efficiency, Best workplace, Talent development, Social impact

🤖 Tech Spotlight — AI Insights, AI Excellence, AI-Powered CX, Tech innovator of the Year

📌 Application deadline: 20 April 2026

For registrations & info: [email protected]

Recognition matters. Your people deserve to be seen. 🌟