SourceX

The success of the Company and the quality of the Services provided are 80% dependent on the team that works on this. Not only professionalism, but also unity.
We are lucky in everything. And in unity: our colleagues are even born in one year and one day!
Guys, the SourceX team once again wishes you a Happy Birthday!
We wish you to continue achieving your goals, to open horizons of opportunities, constant development and personal happiness!
We are glad that you are part of the huge SourceX organism!

"Everyone wants to live on top of the mountain but all happiness and growth occurs when you are climbing it."(с)

Have a delightful finish of the week, colleagues, and an exciting weekend!
And we continue absorbing the energy of the beautiful places of Tibet that our CEO has brought to our team.

The world doesn’t stop making a noise about the news:
"... SpaceX launched to the orbit the first 60 satellites of the global Internet system Starlink ...". And this is the beginning...
Astronomers already see this as a serious problem for terrestrial astronomy. After all, a huge number of satellites will limit the access of sunlight to the Earth, causing a serious decrease in temperature.
- Ilon Mask also claims that SpaceX specially made them from easily combustible materials in order not to replenish the stocks of space debris, which has already accumulated too much in the near-Earth space. The "shelf life" of the satellites will be 4-5 years.
Fake rates for SpaceX Internet services have appeared in the network:
10 000 Mbit/s costs $10 per month, and 1 million Mbit/s - $30.
- But it is not yet known how much such antennas will cost. One can only assume that they will not be so cheap: Musk said that he was going to use the income from Starlink to finance future colonies on the Moon and Mars.
And in the meantime, in addition to SpaceX, other companies are also trying to deploy a network of Internet satellites, although their ambitions are more modest.
But we are watching the movement of satellites here: https://www.n2yo.com/?s=74001

What do u think about that?

Way to increase customer satisfaction for Telecom & OTT

Customer Experience is a set of impressions that a client receives when interacting with a company that provides him with a service or supplies a product. Customer Experience management is most relevant for companies working with a mass consumer in a market with a high level of competition, such as Telecom, IPTV and OTT.

Various studies say that attention to Customer Experience leads to an increase in the level of customer loyalty, increases the amount of their spending on a favorite brand, serves to spread positive information about the company, which leads to an increase in the number of customers.

But the real world of Customer Experience for the biggest part of companies is something like customers are annoyed by long and complicated voice menus. Perhaps the structure seems to be optimal and convenient, but the client will not appreciate it. You are not called to hear "Welcome to our Supercompany, your call is very important for us, the operator will answer you in 10 minutes."

We suppose that your customers are tired to hear and feel next:
- Waiting on hold
- Unlearned operators
- Infinite redirects

So companies invest hundreds of thousands in automation of call centers and quality control systems to improve Customer Experience, but there are some other ways which are more sufficient and lead to lower Opex.

Exist various methods for measuring and managing customer loyalty, based on their satisfaction with customer experience. Most used metrics are Net Promoter Scores (NPS) and CSAT (customer satisfaction score).

Imagine how you could increase NPS and CSAT via
- Ready solution to fix
- Reduction in the number of customers with an unacceptable fault-handling experience
- Higher quality in escalations from the first line to the second line

Most widespread ways to improve customer satisfaction are Customer Service Management and Self-Care Portal. But a more comprehensive solution for this is TroubleShooting System.

What is TroubleShooting System in a few words?

The system is intended for companies that provide telecoms services and that are interested in raising the efficiency with which they handle customer complaints related to problems that arise in connection with these services.

The system's intended users are first-line support operators who receive customer complaints and carry out a preliminary analysis of the problem, and also second-line experts who carry out the specific technical tasks of localizing the issue and solving it.

It does not matter what activities your contact center is engaged in receiving orders or registering service calls. In any case, all this is communication with customers, which means that all this is sales!

Read about TroubleShooting System functionality, benefits and SourceX cases to improve Customer Experience for Telecom in the next updates.

http://sourcex.net/oracle-postgresql-migrations-works/

Oracle to PostgreSQL migrations: How it works? - SourceX PostgreSQL is the most advanced open source database, which relies on 15 years of active development and architecture evolved and proven. It has earned a solid reputation for reliability and data integrity. Like any enterprise-class database, PostgreSQL boasts sophisticated features such as Multi-Ve...