Lullaby Q

As these boomers age, they want to do so actively, gracefully and independently. Technology is being viewed as the big disruptor that will allow them to achieve those goals. And that’s presenting a huge opportunity for entrepreneurs developing these types of products.

The incident taught me an important lesson: There is no more precious commodity than the relationship of trust and confidence a company has with its employees,” Schultz wrote. “If people believe management is not fairly sharing the rewards, they will feel alienated. Once they start distrusting management, the company’s future is compromised.”

Schultz left Starbucks soon after to found his own espresso chain, Il Giornale, and its early success led him to acquire Starbucks and merge the two companies. In “Pour Your Heart Into It,” Schultz said that a barista “on his own” successfully worked to decertify the union for Starbucks retail workers.