Evidence And Methods Lab

Across Uganda, millions of people rely on public services every day — from hospitals and schools to registration (passport, land) offices, police stations, courts etc. Yet structured citizen feedback remains limited, leaving leaders without the insights they need to improve services and leaving citizens without a collective voice for engagement as feedback is often fragmented as random rants online or in private conversations that don’t read people who should act.
At Evidence and Methods Lab (EML), our work focuses on closing this gap.

Through the programme we curate citizen voices, promote meaningful public engagement, and connect people to the institutions that shape their everyday lives.. Its two flagship initiatives are Faayo — an AI-enabled feedback platform that gathers real-time citizen experiences at service points — and Citizen Letters, which collects handwritten letters from communities and brings those experiences directly to leaders and the public.

Together, they turn lived experiences into actionable evidence for service improvement.
We are now gathering nationwide feedback from people who have accessed a public service recently. If you’ve visited a hospital, school, court, registration office, or any public institution, your experience matters.

Share your feedback here: https://shorturl.at/lq47O
The feedback will be anonymized, analyzed, and shared with relevant institutions to support better service delivery.
Your voice strengthens service delivery in Uganda and contributes to the regional learning we apply in the countries where will continue expanding.

Who is the strategist, helping journalists and citizens push back against misinformation and defend democracy?

Meet Mahmoud Hadhoud, Chief Strategic Officer at Open Transformation Lab and Obama Foundation Scholar, working across the MENA region to empower journalists and promote democracy-oriented storytelling.

In our first Podcast episode, Ahmad joins Michael to explore how civic participation, media, and citizen power come together to shape better governance. Stay tuned for the full episode coming soon.