Universal Companies

Rose quartz ASMR 🌹

Products & Supplies Featured:
• Crystal Fuzion Face Mask, Rose Quartz
• Boca Terry Microfiber Headband
• Sposh Linens
• Sposh Terry Wrap

Day 3 at ISPA… that’s a wrap ✨
Wrapping our final Spa Insider Podcast interviews 🎙️ and closing out a week full of meaningful conversations, connections, and unforgettable moments.

And the highlight — celebrating our founder, Marti Morenings as the recipient of the ISPA Visionary Award 2026 🤍 Honored to celebrate her — a true reflection of the legacy she’s built within this industry.

Don’t forget to subscribe to Spa Insider at the link in comments to hear the full interviews dropping in the coming weeks 🎧

If you want to elevate your spa’s guest experience, where should you focus?
At ISPA 2026, John Cowan, our CMO, sat down with Catherine Warren, VP of Strategic Partnerships at Arch Amenities Group, on the Spa Insider Podcast.

Catherine brings a unique perspective on what truly drives exceptional experiences. She oversees the company’s Preferred Vendor Program with more than 70 vendors, leads Forbes Five-Star training across 80+ properties, and plays a key role in pre-openings, transitions, and spa and wellness consulting.

In this clip, she shares three ways to immediately elevate the guest experience, all rooted in intention: how you train your team, how you personalize the guest journey, and how you approach your environment and hiring.

Because the difference between a good experience and a Five-Star one isn’t budget, it’s how intentionally it’s delivered.

The full conversation goes deeper into what truly creates exceptional spa experiences, from attention to detail to anticipatory service and a deeply guest-centric mindset.

Stay tuned for the full episode, dropping later this month 🎙️
In the meantime, follow the Spa Insider podcast to catch all 25 ISPA episodes 🎙️Link in comments