Touchstone Property Management

Most property managers talk about performance. Touchstone PM publishes it.

Here is the 2025/2026 TPM Portfolio Performance Report aggregated and anonymized across 40+ managed DFW apartment communities. Every number below is from actual managed properties, compared against published DFW market benchmarks from CoStar and Marcus & Millichap.

📊 Occupancy Rate
TPM: 94.1% DFW Market: 91.4% Outperformance: +2.7%
💰 Collections Rate
TPM: 97.6% DFW Market: 95.6% Outperformance: +2.0%
⚡ Average Days to Lease
TPM: 10.2 days DFW Market: 13.8 days 3.6 days faster
🔧 Maintenance Response Time
TPM: 31.4 hours DFW Market: 36.0 hours 4.6 hours faster
🔄 Lease Renewal Rate
TPM: 61.3% DFW Market: 52.0% Outperformance: +9.3%

What does a 9.3% renewal advantage actually mean for an owner? On a 200-unit property, it eliminates roughly 18 unnecessary unit turns per year. At $3,000 per turn in DFW, that is $54,000 saved annually before a single capital improvement is made.
These are not projections. This is what Touchstone PM owners experienced in their portfolios last year.

Swipe through the full carousel for the breakdown behind each number and what specifically drives each outperformance metric.

If your current property manager cannot show you numbers like these that is worth a conversation.
📞 (214) 438-0996 - Call or text
🌐 touchstonepm.com/contact - Free consultation

5-step DFW multifamily underwriting guide. Save this. 📌

1. Analyze the T12
2. Build your own rent roll
3. Pull market comps
4. Calculate STABILIZED NOI (yours, not theirs)
5. Apply your target cap rate

Swipe for full breakdown 👉

One offer made with this framework > 10 without it.

Is your DFW apartment complex underperforming and you're not sure why?

Most owners in this situation assume their property is uniquely broken. The reality is almost always the opposite: the problems are diagnosable. And diagnosis is exactly where we start.

When Touchstone PM takes over a distressed property, the first 48 hours aren't spent making promises. They're spent running a structured 5-point diagnostic:
✅ Occupancy Breakdown - not just the total rate, but which units are offline and for how long
✅ Collections Pattern - who's paying, who's not, and what the previous management tolerated
✅ Maintenance Backlog Audit - physical walkthrough of every flagged unit, deferred vs. urgent
✅ Staff Assessment - every on-site team member evaluated for competence, attitude, and whether they've contributed to the problem
✅ Leasing Channel Audit - listings, pricing, pipeline, and whether the issue is operational or market-driven

By Day 3: a written action plan with priorities ranked by revenue impact.

No guessing. No improvising. Just a framework we've run on every distressed DFW takeover and the same one that took a Carrollton apartment community from 60% occupancy to 100%

If your property needs this kind of attention, we'd like to hear from you.

👉 Get your free consultation at touchstonepm.com
📞 Call or text: (214) 438-0996
📍 Proudly serving Carrollton · Dallas · Fort Worth · Irving · Garland · Addison · Plano and all of DFW