The Clinic by Reece

Great tool for Practice Owner’s to have in their toolkit!

Mistakes Happen!

We all make mistakes. Even really bad mistakes. In a Just Culture, the goal is to respond in a way that is fair, consistent, and focused on learning, not blame.

The Just Culture Algorithm helps you decide if the situation was:

❓Human error (slip, lapse, mistake) → Console and remediate

❓At-risk behavior (shortcuts or risky decisions without bad intent) → Coach and improve processes

❓Reckless choice (conscious disregard for substantial risk) → Corrective action

To make this work in your practice:

🌟Start with the event, not the person.

🌟Identify the behavior type.

🌟Match your response to the behavior.

🌟Look closely at your systems and processes. Ask what broke that allowed the mistake, shortcuts, workarounds, or reckless choice to happen.

🌟Keep your decision-making consistent and transparent.

When you apply Just Culture well, you build trust, learn from mistakes, and strengthen your culture of safety and accountability.

Have you used Just Culture in your practice?

Want to talk about it with other practice owners? Come join our private Facebook Group “The Practice Owner’s Inner Circle” to chat with other people traveling the practice owner journey!

Link in the comments 👇