Introcomm

It's here: This week's blog post! HCAHPS Scores Closely Tied To Readmission Rates:

"...as hospital performance on HCAHPS increased, readmission penalties decreased. Very low HCAHPS performance (scores of 0–19 was associated with much-higher-than-average readmission penalties, and very high HCAHPS performance (80–100) was associated with much-lower-than-average readmission penalties."

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HCAHPS scores Closely Tied to Readmission Rates With Medicare payment penalties for excess readmissions now in effect, reducing readmissions has become a top priority for hospitals and other stakeholders. The Centers for Medicare and Medicaid Se...

"The patient satisfaction mission is a critical one and our understanding and support of it is essential to the care of our patients and the credibility of our profession... The goal of the patient experience mission is to ensure that all our patient interactions culminate in decreased patient anxiety, increased patient understanding and hopefully improved patient compliance and outcomes. And we shouldn’t lose sight of the fact that each of these outcomes is a valid end-point in its own right." - MARK A. RUDOLPH, MD

Is the goal of patient satisfaction to make patients happy? The patient satisfaction mission is a critical one and our understanding and support of it is essential to the care of our patients.

Are you ready to improve communication with your patients, improve your patient perception, patient experience and reduce your readmission rates with improved communication? Introcomm provides a custom communications solution beginning with the admissions and discharge processes. Find out how we can help you improve communication by improving systems you already have in place (meaning little to no additional out of pocket expense).

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