Wards Professional Center LLC

Position: Inbound Customer Service & Software Tech Support

Start Date: 02/22/2021

Training: 02/22/2021- 03/16/2021

Course Fee: FREE

Background check: Must Pass

Payrate: $14/hr UP TO $15.00/hr

Qualify for $300 incentive

Flexible Shifts: Sunday - Saturday 8:00 a.m. – 12:00 a.m. ET

Hiring Full Time (40+ hours) & Part-Time (20 - 25 hours)

*Weekend requirements: 4 hours required on Sat, Sun, or a combination of both. 3 hours required on Mondays.

Available Training Times:
Monday – Friday
9:00 a.m. – 1:00 p.m. ET
10:00 a.m. – 2:00 p.m. ET
1:30 p.m. – 5:30 p.m. ET
4:00 p.m. – 8:00 p.m. ET
6:00 p.m. – 10:00 p.m. ET

Hours of Operations & Duration:
01/01/21 – 04/30/21
Sunday - Saturday
8:00 a.m. – 12:00 a.m. ET

Short-term contract

1099 Independent Contractors only

Must have own computer & meet equipment requirements
Logitech C170 We**am (PROVIDED)
• Web around Banner Round Ocean Blue (PROVIDED)

Agents must also have:
• Noise Cancelling Headset
• i5 (or equivalent), i7 recommended
• Win 8.1 (64bit) accepted, Win 10 (64bit) recommended & preferred
• Current OS patches (last 15 days)
• Anti-malware solution with current definitions (15 days)
• Active firewall
• Global Protect 5.0.2

Position: Inbound Sales & Customer Service

Start Date: 9/21/2020

Instructor-LED-9/21/2020 - 10/1/2020

Paid Training: 10/2/2020 - 10/15/2020

Course Fee: $49.99

Background check: $9.99 *must pass*

Payrate: $13/hr (Full-time) $10.50 (Part-time)

Flexible Shifts: Monday - Sunday

(5 hours) required on a Saturday or Sunday or a combination of both.

Training Hours Available (Monday - Friday)
8:00 a.m. – 11:00 a.m. ET
10:00 a.m. - 1:00 p.m. ET
1:00 p.m. - 4:00 p.m. ET
3:00 p.m. – 6:00 p.m. ET
6:00 p.m. – 9:00 p.m. ET
8:00 p.m. – 11:00 p.m. ET

ALL YEAR ROUND OPPORTUNITY

1099 Independent Contractors only
Must have own computer & meet equipment requirements

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Position: Inbound Support & Mediation Program

Start Date: 3/2/2020

Training: 3/2/2020 - 4/30/2020

Course Fee: $149.00

Background check: $9.99 *must pass*

Payrate: $12/hr UP TO $16.00/hr with incentives

Flexible Shifts: Monday - Sunday 7:00am - 11:00pm EST
*Weekend requirements: 15 hours required on Sat, Sun or a combination of both.

1099 Independent Contractors only
Must have own computer & meet equipment requirements

Job description:
• Handle inbound calls and messages from guests and hosts with issues relating to
activities such as website issues, profile issues, property issues, and more.
• Provide knowledgeable, friendly platform support to the worldwide vacation rental community and properly resolve guest and host challenges as needed by phone and/or
messaging
• Research and troubleshoots problems using available resources
• Escalate issues appropriately
• Respond professionally to inbound contacts, including urgent situations
• Compose thoughtful, articulate, and accurate messages

*There is a full course cost reimbursement program*

Position: Customer Service

Start Date: 2/24/2020

Training: 2/24/2020 - 4/30/2020

Course Fee: $39.99

Background check: $9.99 *must pass*
Must pass a drug test!

Payrate: $10/hr

Flexible Shifts: Sunday - Saturday 7:00am - 12:00am EST
*Weekend requirements: 5 hours required on Sat, Sun or a combination of both.

1099 Independent Contractors only
Must have own computer & meet equipment requirements

Job description:
- Serve on the front lines of the guest and Travel Agent partners
experience
- Interact with guests and Travel Agent partners via phone; focusing on
questions related to cruises, destinations, ship amenities, and
many other pre-cruise related items
- Provide consistent, high-quality support to all guests and Travel Agent
partners
- Research, navigate and locate answers to guests and Travel Agent
partners questions and concerns
- Leverage cruise’s website, internal web-based knowledge service,
system tools, and other resources to independently respond to
inquiries
- Document all calls, detailed resolution, and follow-up to actions

*There is a full course cost reimbursement program*