TTEC Digital
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"Asking employees, agent assist tools, or self-service bots to literally 'talk like a caveman' to reduce costs is not realistic, and it would hurt the customer experience. The real lesson is that CX leaders can no longer afford to treat AI consumption as a black box, because unchecked usage quietly erodes value and can put entire initiatives at risk."
Ryan Boyer, our Solutions Architect, AWS Practice, covered three places to look right now to quickly surface waste and pressure test your consumption strategy in our newsletter (complete with "The Office" references): https://ttecd.co/3RTXNtz
05/06/2026
Day 2 at ServiceNow !
In partnership with ServiceNow, we connect contact center operations with the rest of your org and optimize and automate back- and mid-office operations to create frictionless customer experiences. Our deep expertise in contact center technology sets us apart as we streamline processes, make crucial data more visible, and create more consistently positive customer experiences. Together, we’re closing the loop in creating frictionless end-to-end customer experiences.
Visit the team at , booth 2601 to learn more!
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