Khoros

At London Community Week 2026, the agenda did more than cover the right topics. It gave community leaders different ways to work through them.

Workshops made the questions practical.
Roundtables made them specific.
Stage sessions gave them structure.
The Unconference let the room shape the conversations it wanted to have.

That matters in a field where the hardest questions rarely have one clean answer.

How do you prove ROI without reducing community to vanity metrics?
How do you design member journeys people actually use?
How do you treat community like a product without losing what makes it human?
How do you help members keep growing after the first moment of participation?

Khoros was proud to support that work as the Headline Sponsor.

Thank you to Francisco Opazo, Nicola Earle, and the Led by Community team for building a week with so much care.

Thank you to everyone who made time to talk with the Khoros team.

Nobody explains an outage with a root-cause analysis. Members want to know when things will be back to normal, and the community manager is usually the one telling them.

Reliability is a trust question as much as an infrastructure one, and it lands on real people first.

See what’s changed at https://hubs.li/Q04p32YR0.

A takeaway from today’s Khoros keynote at London Community Week 2026: Community retention depends on whether members feel like they are still making progress.

Antonios Meimaris and Vellanki Sriharsha’s session looked at what community design can learn from game design: visible progress, earned status, unlockable access, and clear next steps.

For community teams, the practical questions are clear:
‣ Where does a member get their first meaningful win?
‣ What behavior predicts they will come back?
‣ What rewards create connection?
‣ Where can AI help members move forward without removing the motivation to participate?

The strongest communities help people know where they are, what they have earned, and what comes next.

Thank you to Nicola Earle and Francisco Opazo for hosting and to everyone who joined us in the room.

Today at London Community Week 2026, Antonios Meimaris and Vellanki Sriharsha take the stage for:

"Level Up or Log Off: Why Members Leave When They Stop Growing."

Communities don’t retain members by handing out badges. They retain members when people feel progress, earn access, build status, and have a reason to come back.

This keynote breaks down what community design can borrow from game design without turning the experience into a gimmick:
‣ Finding the “magic behavior” that predicts long-term retention
‣ Designing progress loops that keep members moving
‣ Using connection as a stronger reward than swag
‣ Knowing where AI accelerates progression and where it kills motivation

⏰ 9:25 AM