These Are My Users.

me: I've unlocked your account - reboot the system and attempt to log on with the password your newest password.
user: ok, I've entered my password and it's says please wait...
user: it's taking a long time.
me: it's normal for this type of issue...
user: it's not logging on>
me: what does the error message say?
user: there isnt' one - it just says please wait.
me: it's still logging on
user: ok there it goes.

user: I'm using someone else's computer today and when I log in I'm unable to find outlook. Where might I get it?
me: if you do not see the shortcut on the desktop you can get to it by going to Start -> All Programs -> Microsoft Office
user: what might it be called? I see access, excel...
me: Outlook - they should be in alphabetical order.
user: ok, I found it

user: i deleted some files and now I can't find them
me: did you check your recycle bin?
user: what's that?
me: it's an icon that looks like a trash can. Typically on the desktop..
user: the files aren't there
me: what are some of the names of the files?
user: I don't know - help me find them
me: I can't help you locate the files without knowing the names of the files. You have to tell me the names and I'll show you how to search for them
user: well they all had something to do with juneteenth
me: I'll pull up a search for the word juneteenth but without knowing exact file names I don't know if it's what you're looking for....
user: these files aren't right. I KNOW they're here! find them...
me: I'll just restore you whole network drive...