Revinate

The sign of productive guest engagement is … ⬇️

✨ The ability to attract and engage guests on any channel. ✨

Stacy Venden, Vice President Partner Services at Forbes Travel Guide, says that’s a critical skill for any hotelier to have in order to connect with the right guest and create a lasting relationship.

This year at NAVIGATE Austin, you can hear Stacy talk about creating an omnichannel strategy and the success she’s seen from hoteliers who use it.

Don’t miss this session!

Click the link to register for NAVIGATE Austin!
https://bit.ly/3Eu3LKV

The hospitality market — that’s a fun one.

The hospitality market is nothing short of dynamic, and keeping up with its ever-evolving trends takes time.

Colin Sherman, Director of Hospitality Market Analytics, CoStar Group, Texas & US South is going to help you save time figuring it out.

Colin will be speaking at NAVIGATE Austin this year to lend a sense of what hoteliers can expect in terms of market trends and guest demand, so that you can identify your most profitable opportunities.

Click the link to register for NAVIGATE Austin:
https://bit.ly/3Eu3LKV

If we had to say, we’d say you subscribe to your favorite brands.

A favorite movie or TV streaming provider, a grocery delivering service — whatever it is, you’re willing to subscribe and pay for that product or service because you love it.

Could a subscription program work for hotels?

It’s working for citizenM hotels, and they have a database full of loyal guests to prove it.

“We say if you're willing to pay, we will give it to you.”

That’s the strategy behind citizenM’s paid subscription model according to Casper Ovebeek, Chief Product Officer at citizenM.

This week on the Hotel Moment podcast, Casper joins podcast host and Revinate CMO, Karen Stephens, to share how citizenM is letting go of traditional loyalty programs and instead offering guests instant access with guaranteed room availability and discounts if they subscribe and pay.

Tune in and get inspired by citizenM’s approach to guest loyalty and how they're supporting the overall guest experience with AI technology that puts personalized experiences, first.

Listen now: https://bit.ly/4hChFcS

Hotel Moment episodes drop every Wednesday. Subscribe, so you never miss an episode.

You can also catch episodes on our Revinate YouTube channel. Be sure to hit subscribe!

Or subscribe on Spotify, Apple Podcasts, or any other streaming service.

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Hoteliers deserve breakthrough performance 🚀

And that includes breakthrough performance for every hotel department team.

Ryan Estis gets that, and that’s why he’s our keynote speaker this year at NAVIGATE Austin!

When Ryan takes the stage, be prepared for a research-backed perspective on how your hotel can unlock staff potential and deliver value to guests at the same time.

One of the ways to drive profitable growth is with a human-centered approach and Ryan is ready to tell you all about it.

Click the link to register for !
https://bit.ly/3Eu3LKV