Contack

http://blog.contack.io/2020/07/09/virtual-employee-challenge/

COVID-19 has pushed customer representatives and contact center operators across the globe to work from home. As recruiting and hiring also move to a virtual setting, the need for efficient and effective remote hiring at contact centers only grows.

Learn what contact centers are struggling with when transitioning to working from home.

The Troubles Of Transition: Virtual Contact Centers Categories: performanceThe Troubles Of Transition: Virtual Contact Centers9 Jul 202013 Aug 2020Posted by Contack With major challenges from the transition to working from home, the contact center industry is forced to change. Customer service is evolving, and contact centers have been forced to rapi...

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The objective of hiring is getting the right people into the organization, but this is difficult to assess before an individual has actually begun working. Ultimately, hiring is a prediction problem. Using pre-hire assessments, resumes, and personal experience, recruiters try to predict which candidates will bring the greatest value by performing well and remaining with the company over time.

Can you relate to this challenge?