Mind Over Markets

The utility industry says affordability is a priority. So why do half of struggling customers expect to lose power in the next 12 months — and 80% don't even know help exists?

In this episode of our "Leading Through Energy Affordability" series, Ben Nathan, Director of Affordability and Equity at E Source, returns to Just Power to lay out the full scope of the affordability crisis hitting utilities and their customers right now.

From the $5.5 billion in outstanding customer debt accumulating on utility balance sheets, to the 80% of eligible customers who have no idea help even exists, Ben brings the data — and the honest assessment of what a credible industry response actually looks like.

Leading Through Energy Affordability | From Customer Service Issue to Business Crisis (S5:E5) The utility industry says affordability is a priority. So why do half of struggling customers expect to lose power in the next 12 months — and 80% don't even...

We have programs. We have data. We have red-ink notebooks full of public comments. So what do credible, leadership responses to energy affordability actually look like — and who is truly stepping up to deliver them? Dr. Diana Hernández has some answers — and some aren't comfortable.

In Episode 3 of Just Power's "Leading Through Energy Affordability Series", I welcome Diana back, the associate professor at Columbia University and author of Powerless: The People's Struggle for Energy.

Building on the national data from Episode 1 and the community voices from Episode 2, Diana bridges research and reality — unpacking what genuine leadership actually requires, what's broken in our current systems, and where real hope lives right now.

Leading Through Energy Affordability series | What Dignity-Centered Leadership Looks Like (S5:E3) We have programs. We have data. We have red-ink notebooks full of public comments. So what do credible, leadership responses to energy affordability actually...