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https://supportexp.com/lp-fighting-banking-customer-friction?utm_source=facebook&utm_medium=social&utm_campaign=friction_video

32% of bank customers consider leaving after just ONE bad experience. You can’t afford to ignore friction. Get started today with our video and free article:

Fighting Banking Customer Friction Financial consumers are more sensitive than ever to friction in the customer journey. Keep them loyal by identifying and removing friction.

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Every Word Cloud Has a Silver Lining | Support EXP “Hopeful.” – Many CEOs started 2021 with a pretty rosy outlook. After all, it’s a new year, a new beginning. In January, Fortune/Deloitte asked 100+ CEOs to sum up in one word their views on the events of 2020, and their forecasts for 2021. So they unpacked their adjectives, which for each y...

In a year of many changes, may we all take the time to appreciate what truly matters in our lives. Happy Thanksgiving from all of us at Support EXP!

Follow THESE 3 steps to keep the human connection in your credit union’s digital experience...

Gimme 3 Steps…to Keep the Human in Digital Banking | Support EXP Many credit union CEOs I’ve talked with recently have described how the digital transformation of their credit unions has accelerated over the past year as a result of the pandemic. Everyone knew which way the industry was going, but now there is an urgency to get there more quickly than originall...