13Design Apparel

TouchBistro Touchbistro,

You asked why I need to cancel my contract with you?

Lets start at the beginning with an overly pushy sales rep who was so desperate for a sale, he wrote the wrong address on the contract. When questioned and asked him to fix it, he said it was not important and they will fix it later. That should have been a red flag to me about your company, but I naively signed the contract, trusting your company would fix it. That decision not to fix the address then has been an issue every time I called your support for help. And every time I would ask them to change it, and they said they would, yet they never did.

Moving along to set up. We received the equipment, but were still a few weeks away for the network company could come out and install our network. Once installed I tried contacting your company by email and phone to set up the onboarding. It took me three weeks before I was able to get someone on the phone to help with onboarding setup. Once we started the process, we discovered that you sent us the credit card readers without any wiring to set them up. We were only a few days from opening, and had to scramble to get the wires so we could use the credit card machines.

Once we were open the real problems started.
- Your reporting method make no sense (ie cash not included in net sales)
- You back office sucks, almost everything has to be done from the ipad
- Bar drawer (or lack therof)
- Auto Gratuity counting as cash

At the end of the day, it is not my managers responsibility to find and fix these issues. I understand you are willing to create, for example, a cash drawer feature for my bartenders. If I had known that we could not use a simple Till feature, I would not have signed this agreement.

Hope this helps,

One of the many restaurants you claim to serve.

🍂