Learning & Development Childcare Association, LL

Why IS the child care business different when one is seeking employment?
Ex.: a young woman called inquiring about whether we were hiring. It is always asked "how did you hear of us?" Response is majority- "Internet." I asked the young woman did she read the contact page and her response was a slow "Yes." I stated she should go back and read the contact page again as this is our process and will not change that.
2 minutes later, the young woman calls back stated she didn't see anything on the contact page demanding to know what it said. My response to her was "You need to read the Contact page as it will tell you what to do." Combative tone she responded she want to speak with who's in charge. I responded, "I am the owner." Combative tone repetitively "What's your name?" I responded it's on the web site and I don't combat with others." I ended call.

It was VERY clear to me this young woman did not read what is on our Contact page regarding seeking employment with us.

Telephone communication is part of your policy and procedure- what do you do when the person is combative?

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You notice a child has taken too long in the bathroom. You go into the bathroom and find...[see picture] What is this child really saying?