The CX Edge

New MHEDA Talks: Jason Lauritsen on Leading With Relationships

Our CEO and host of MHEDA Talks Shari Altergott, spoke with Jason Lauritsen about the power of leading with relationships.

They discussed how you can improve workplace experiences through clear communication and building relationships.

Jason shared how treating work like a relationship can help organizations achieve their goals while prioritizing employee well-being.

Regular one-on-ones and feedback are key to improving communication and accountability within the workplace.

They also explored how the pandemic has changed employee expectations around flexibility and how intentional policies can balance work needs with individual preferences.

Click here to listen to this podcast: https://www.mheda.org/podcast/mheda-talks-jason-lauritsen-on-leading-with-relationships/

Are you interested in learning more about what the Customer Experience is actually all about?

Last week our CEO, Shari Sellers-Altergott had the opportunity to speak about all things CX on the "Heads Up Podcast" with Alex Reneman, President of Mountain Leverage.

They discussed:
- the importance of customer experience
- how to implement it into your company’s strategy
- how the minimum is not enough when focusing on CX - it's an all-in effort.

As you look towards 2024 the Customer Experience will be a vital part of your growth strategy.

This podcast will give you the foundation of how to get there.

Here is the link for the podcast: https://www.youtube.com/watch?v=UjVTTSgsyT4&list=PLeoEqUJuAayoLURhz-Syxm639rey02P4g

MHEDA Talks: Caster Concepts on Social Responsibility

Host Shari Sellers-Altergott, Chief Experience Officer of The CX Edge talks with Bill Dobbins and Caroline Hurteau of Caster Concepts, about corporate social responsibility and how they practice conscious capitalism to positively impact their families, communities, and customers through their Caster Cares program.

Here is the link for this podcast: https://www.mheda.org/podcast/mheda-talks-caster-concepts-on-social-responsibility/



Material Handling Equipment Distributors Association (MHEDA)

New MHEDA Talks Podcast Dropped!

Host Shari Sellers-Altergott, Chief Experience Officer of The CX Edge talks with hall of fame speaker, Meridith Elliott Powell.

They discussed how companies can succeed in times of disruption, finding and developing top talent, artificial intelligence, change management, and more.

Hear Meridith live at the 2023 MHEDA Annual Convention where she will be presenting the General Session, “Thrive: Turning Uncertainty into Your Competitive Advantage” and the Women in Industry Presentation, “You In The Driver’s Seat”

Here is the link to the podcast: https://www.mheda.org/podcast/mheda-talks-meridith-elliott-powell-on-succeeding-in-times-of-disruption/



Material Handling Equipment Distributors Association (MHEDA)