BAI

In our latest Quick Q&A, Primax’s Jennifer Gibson shares why financial institutions should look beyond the contract cost and consider the service level provided by the vendor. Hidden costs like time and effort can outweigh low pricing, especially when support falls short. Asking the right questions, such as off-hours availability, can reveal a vendor’s true commitment. https://bit.ly/42WnVGR

Making smart vendor choices based on service and support In our Quick Q&A on making smart vendor choices based on service and support, Gibson says that a financial institution seeking a true partner must learn in granular detail how the vendor will deliver on its promises of high-quality service and support.

Only 46% of U.S. adults have enough savings to cover three months of expenses, a gap that highlights both a societal challenge and an opportunity for banks. Our September Executive Report, “Better Banking for All Through Financial Wellness,” explores how institutions can respond with education, tools, and smarter engagement strategies. From multigenerational households and new credit reporting models to elder fraud prevention and wellness-driven marketing, the report shows how financial wellness can strengthen trust, loyalty, and growth. https://bit.ly/46hjVS9

Balancing growth with resilience has never been tougher.

As risks spread faster across markets and data silos, banks are rethinking how they integrate risk oversight with strategy. In our new Special Report, “A Risk Approach That Balances Growth and Resilience,” leaders from Bankwell Financial Group, Vantage Bank, Moody’s, and Clarke Consulting share how banks can strengthen whole-bank views of risk, align credit and capital planning, and position themselves for sustainable growth.

The report offers practical insights on breaking down silos, sharpening risk visibility, and making more confident pivots in volatile conditions.

A risk approach that balances growth and resilience Our editors speak with financial services thought leaders for their views on modernized risk management.

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