Neon One

We're all set up at Planet Philanthropy with AFP Florida Caucus 🌴💙

If you're in attendance, don't be a stranger! Stop by to say hi to our team and come see Abby Jarvis, Head of Research and Editorial, speak at 10:45am on The Recurring Donor Report.

Laura Leonard runs a whole business helping nonprofits use CRMs more effectively, but that doesn't mean that she doesn't also have times where she doesn't feel on top of her own CRM.

The "over it cycle" is real—your CRM isn't working, you look for a new tool or solution, maybe make some changes, and then a few months later you end up exactly where you were to start. But that doesn't have to be the case!

In our most recent guest blog, Laura from Good Egg Solutions breaks down some common "over it cycle" problems and 3 simple habits to break out of the rut and feel more "on top of it."

Read it here:

How to Make the Most of Your CRM Relationship | Neon One As a professional CRM wrangler, I’ve seen the many ways that nonprofit CRM relationships get messy. Here's how to escape the "Over It" cycle.

Exciting news! We won a Silver Stevie Award for Customer Support Team of the Year in the 2026 American Business Awards.🏆

This award recognizes a transformational year for our Customer Support & Enablement Team and reflects our belief that nonprofits deserve tech partners who truly understand their work.

Over the past year, our team:
✅ Reduced average ticket resolution times from 40 hours to just 2
✅ Increased CSAT from 65% to a record 97%
✅ Built AI-powered support tools that help customers get faster answers while ensuring complex issues are handled by our team of experts

Thank you to our incredible support and enablement team for their hard work, and to our nonprofit community for trusting us as your partner!